ERP PeopleSoft Consulting

Let’s talk about some of the roles that you might want to consider for your project.  Depending on the size of the project, you may or may not need all of the roles but someone will have to assume the responsibilities.

Client Executive:  The client executive is responsible for the overall relationship with the customer.  This is the role that would address and resolve issues that cannot be resolved at the  vendor level. They keep the customer aware of new products, services, and software updates as they become available.  They are also the ones who look for opportunities where they can add value to the customer’s business.

Program Manager: The Program Manager may support the Client before and after their software acquisition, especially on large complex projects.  Sometimes called the Enterprise Manager, they would be a part of the Client’s Steering committee and should help shape the project success through the use of best practice, project and business practice.

The Enterprise Manager participates on the Steering Committee, and helps drive the project through to success.  They use industry best business process and practice.  They provide advice that will minimize risk and accelerate the implementation or upgrade.  Many organizations use the engagement manager and project manager interchangeably, however, their responsibilities re significantly different.

Project Manager: The individual in this roles provides the leadership for the project team and produces the status reports, plans, budgets and formal methodology (such as CSC, Compass, Rational) and resourcing.  The Engagement Manager supports the Project Managers both client and consulting in all aspects of project planning and control, and supports the design,development and deployment of a strong quality program.  The Project Manager is responsible for the “care and feeding” of the consulting and client project team members and for supporting the client Project Manager.

Process Specialists (Functional and Technical) Functional specialists are charged with guiding the project team through those steps that require detailed applications functional knowledge and related industry best practices. This consulting-sourced role is usually a full-time member of the project team.

The Technical Specialist executes the technical steps by providing support in the design and management of databases and in tuning the system and architecture. This is a consulting sourced role working in lock step with the client role.

System Engineer The System Engineer designs and creates technology solutions in response to business requirements. They are brought into a project when the solution requires some specific knowledge in the emerging technologies. Skills include: Workflow,  Electronic Commerce; Security including OLAP, Multi-dimensional modeling, compare report decisions, eApplications and solutions to customization requests.

Education Representative This person is responsible for working with the customer to make sure they use the education resources available to them in the most effective manner. This includes executing training plans, setting up on-site classes, and making the customer aware of alternate training formats including stand up training, interactive training, webinars and other venues. It is also the responsibility of this role to have a clear understanding of the business processes used and reflect those processes in User Productivity Kit or Tutor development.

This entry was posted on Saturday, June 27th, 2009 at 4:56 pm and is filed under Consultants, Deltas, Implementation, PeopleSoft Finance, PeopleSoft HCM, Project Management, Project Planning, Training, Training and Development, Upgrade, User Productivity Kit.You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.