Objective of the Meeting
The purpose of this discussion is to provide a foundation for decisions and definition of your system and
processes during the Discovery Sessions. The discussion will center on some of your current
information and discuss ideas for the forthcoming implementation. Please participate to the best of your
ability.
There will be information and additional research that may be required following the discussion sessions.
What is needed for Process Analysis:
• Ability to conceptualize future state
• Roles: Who does what in the process
• Boundaries: Where does the process start –end.
• Pre-Post Conditions
• Rules: Regulations
What are your pain points?
Are there points in the process that could be eliminated?
Are there manual processes that you would like to have supported by the system?
What changes are you most apprehensive about in changing process?
Keep the following points in mind as we discuss process:
Points of Discussion
Base Benefits
Do you have Benefit Programs?
–What differentiates the Programs?
How many Medical Plans?
How many Dental Plans?
How many Vision Plans?
Plan Summaries, Plan Documents
Benefits
Describe your benefit types: (Examples)

• Long-Term Care

• Medical

• Legal Services

• Wellness Credit

• Vehicle

• Uniform

Base Benefits Dependents/Beneficiaries
• Child
• Employee
• FostChild
• Grandchild
• DPAdult
• Dom Partnr
• DPChild
• Other
• OthQ Dep
• Stepchild Child
• Spouse
• ExSpouse
(Provide any manuals or reference procedures if applicable)
I am sure anyone who has conducted informational/discovery sessions will have information and questions to add to this blog. Please feel free to send additions or comment.

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